If you live in apartments, mobile homes, condos or other multi-family dwellings, you often have an external breaker in addition to the breaker panel within their unit. The external breaker is owned by the property’s owner/landlord and located outside next to the electric meter for that unit. If you live in a multi-family property and your neighbor has power but you don’t, please check both your inside breakers and your external breaker. You may be able to restore your power simply by resetting your external breaker. Remember, we’re not authorized to operate or repair an external breaker as we don’t own the equipment.
Management companies with 24-hour maintenance may lock the external breakers or choose to house them in a locked room. If this is the case, contact your building maintenance department for access.
To answer any other questions, please contact our Customer Operations Center at 888.710.4237