Make a Payment By Phone
Now paying your electric bill is as simple as picking up the phone.
AEP's Pay by Phone option allows you to
pay your bill by telephone
using a credit card, debit card, ATM card, or checking account. (Note: Business customers must pay using checking account only).
Call toll-free 1-800-611-0964 to make a payment. Be sure to have
account number and banking information ready before you call.
You will receive a confirmation number as proof of payment.
will be immediately notified of your payment through an electronic notice posting
to your electric account. Payments received prior to 4:00 p.m. EST will be posted
to your account that evening. Those made after 4:00 p.m. EST, on a weekend, or on
a holiday will post on the next
business day. Posting schedules may vary on holidays.
Once you have used this service, you can check your
account balances and initiate payments 24 hours a day, seven days a week. However,
using this payment option one month does not obligate you to pay this way every
A service fee of $2.95 will be charged by the service provider, BillMatrix. While
you will be paying your account with
AEP, the full amount of the fee is passed
to BillMatrix as the provider of this service.