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Pay By Phone
Make a payment by phone

Now paying your electric bill is as simple as picking up the phone.

AEP National Accounts's Pay by Phone option allows you to pay your bill by telephone using your checking account.

Call toll-free 1-800-611-0964 to make a payment. Be sure to have your AEP National Accounts account number and banking information ready before you call.

You will receive a confirmation number as proof of payment. AEP National Accounts will be immediately notified of your payment through an electronic notice posting to your electric account. Payments received prior to 4:00 p.m. EST will be posted to your account that evening. Those made after 4:00 p.m. EST, on a weekend, or on a holiday will post on the next AEP National Accounts business day. Posting schedules may vary on holidays.

Once you have used this service, you can check your AEP National Accounts account balances and initiate payments 24 hours a day, seven days a week. However, using this payment option one month does not obligate you to pay this way every month.

Please Note:

A service fee of $2.95 will be charged by the service provider, BillMatrix. While you will be paying your account with AEP National Accounts, the full amount of the fee is passed to BillMatrix as the provider of this service.

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Try Paperless Billing Now

You already go online to do business with AEP National Accounts. Try paperless billing and you can:

  • Pay your bills online for free
  • Help the environment by using less paper
  • Enjoy convenience -- get online access to all of your bills

Thank you. You are signed up for paperless billing and will receive your bill notification via e-mail.

We're sorry. There was an error enrolling your account in paperless billing. For more information, contact the Customer Operations Center at (800) 672-2231.
In addition to your web password, this account has a privacy Security Code. The Security Code is a password you verbally requested with an agent for your electric account. Beginning January 7th the Security Code will be required to login. Please call our Customer Operations Center at (800) 672-2231 to verify or change your Security Code.